Order Cancellation

We aim to process orders as quickly as possible. If the items you ordered are in stock, we are unable to accommodate order cancellations or modifications.

Returns

We aim to process orders as quickly as possible. If the items you ordered are in stock, we are unable to accommodate order cancellations or modifications.

All orders are final sale. Our products are carefully designed and produced in limited quantities from leftover stone, making each piece unique. Pieces will vary based on the individual veining and coloration of each piece of stone. At Borrowed Earth Objects, we celebrate these perfect imperfections. Please consider this when placing your order. By completing a purchase, you acknowledge and accept that all sales are final and that no refunds, returns, or exchanges will be processed.

We appreciate your understanding and are committed to ensuring that each purchase from Borrowed Earth Objects is a beautiful addition to your everyday life.

If you have any questions before placing your order, please contact us at objects@borrowedearthcollaborative.com, and we will be happy to assist you.

Damages

Please inspect your items upon delivery. If you receive a damaged or defective item, contact us within 3 days of receiving your order and describe the issue. Please include your order number and images so we can best assist you. Natural imperfections in the stone’s materiality will not be considered damages. If your item is damaged beyond the natural flaws in the stone, a return label will be provided. Please return the item within 15 days of receiving the label. Once we have received your return, a replacement will be sent to you. If the item is no longer available due to limited quantities, store credit will be issued.

Please submit all damage claims to objects@borrowedearthcollaborative.com.

Incorrect Items

If you receive an incorrect item, please contact us within 3 days of receiving your order. Include your order number and images so we can best assist you. Each piece is unique due to the natural variations of the stone, and you may not receive the exact unit pictured on the website. Items will only be considered incorrect if they differ in size, style, or stone from what you ordered. If you did not receive the correct item, a return label will be provided. Please return the item within 15 days of receiving the label. Once we have received your return, the correct item will be sent to you. If the item you originally ordered is no longer available, store credit will be issued.